Terms and conditions

Terms of Use Please read all these terms and conditions.

Bike Lab is a trading name of Adaptiv Sports Ltd

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01258 423228.

Application

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Bike Lab which is a trading name for Adaptiv Sports LTD. a company registered in England and Wales under number 13293263 whose registered office is at 7-8 Church St, Wimborne, Dorset, BH21 1JH with email address info@adaptiv-sports.co.uk; telephone number 01258 423228 (the Supplier or us or we).

These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

Contract means the legally-binding agreement between you and us for the sale and purchase of the Goods;

Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;

Goods means any goods that we supply to you, of the number and description as set out in the Order;

Order means the Customer’s order for the Goods from the Supplier as set out in the Customer’s order or in the Customer’s written acceptance of the Supplier’s quotation.

Goods

The description of the Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size.

In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.

Basis of Sale

The description of the Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Goods.

When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or if earlier, the Supplier’s delivery of the Goods to the Customer.

Any quotation is subject to change at any time due to currency fluctuations.

No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out in our price list current at the date we accepted the Order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

Payment for Goods must be made at least 1 day in advance of delivery. You must pay in cash or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

We will deliver the Goods to the Delivery Location by the time or within the period agreed, or failing any agreement, without undue delay and, in any event, not more than 60 days after the day on which the Contract is entered into.

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or if you told us before the Contract was made that delivery on time was essential; or

after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.

If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.

You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

Conformity

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

be of satisfactory quality

be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

conform to their description.

It is not a failure to conform if the failure has its origin in your materials.

We will provide the following after-sales service: Depending on item after-sales service is available.

Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control:

the party will advise the other party as soon as reasonably practicable; and

the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found below.

For the purposes of these Terms and Conditions:

‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

‘GDPR’ means the UK General Data Protection Regulation.

‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing the Goods to you.

Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

we will only Process Personal Data for the purposes identified;

we will respect your rights in relation to your Personal Data; and

we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can email: info@bikelab.uk.

Privacy Policy

Effective Date: 12 Dec 2024

Adaptiv Sports LTD (“us”, “we”, or “our”) operates the https://bikelab.uk/ website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://bikelab.uk/.

Definitions

Service
Service is the https://bikelab.uk/ website operated by Adaptiv Sports LTD
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information is, or is to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies We Use:

Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.

Use of Data

Bike Lab uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent, and address technical issues
To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or enquired about unless you have opted not to receive such information.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Bikelab.uk's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Bikelab.uk may process your Personal Data because:

We need to perform a contract with you.
You have given us permission to do so.
The processing is in our legitimate interests and it’s not overridden by your rights.
For payment processing purposes.
To comply with the law.

Retention of Data

Bikelab.uk will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period unless used to strengthen security, improve functionality, or comply with legal obligations requiring longer retention.

Transfer of Data

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Bikelab.uk will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or a country unless adequate controls are in place to ensure the security of your data.

Disclosure of Data

Legal Requirements

Bikelab.uk may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation.
Protect and defend the rights or property of Bikelab.uk.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the Service or the public.
Protect against legal liability.

Security of Data

The security of your data is important to us. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR

If you are a resident of the EEA, you have certain data protection rights. Bikelab.uk takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to know what Personal Data we hold about you or want it removed from our systems, please contact us.

Data Protection Rights:

Access, Update, or Deletion: You have the right to access, update, or request deletion of your data.
Rectification: The right to correct inaccurate or incomplete information.
Objection: The right to object to our processing of your data.
Restriction: The right to request restricted processing of your data.
Data Portability: The right to receive a copy of your data in a structured, machine-readable format.
Withdraw Consent: You can withdraw consent for processing your data at any time.

You may need to verify your identity before we respond to such requests. If you have concerns, you also have the right to lodge a complaint with your local Data Protection Authority.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), perform Service-related services, or assist in analyzing usage. These parties have access to Personal Data only to perform tasks on our behalf and are obligated not to disclose or misuse it.

Analytics

We use third-party analytics to monitor and improve our Service.

Google Analytics: Tracks and reports website traffic. For more information, visit Google’s Privacy Policy. You can opt out using the Google Analytics opt-out browser add-on.

Behavioral Remarketing

Bikelab.uk may use remarketing services to advertise to you on third-party websites.

Facebook Remarketing: Provided by Facebook, Inc. Learn more about interest-based ads or opt out using Facebook's ad preferences.

For more on Facebook’s privacy practices, visit Facebook's Data Policy.

Payments

We may provide paid products and/or services within the Service. In such cases, we use third-party services for payment processing (e.g., payment processors).

Bikelab.uk does not store or collect your payment card details. This information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policies. These processors adhere to PCI-DSS standards as managed by the PCI Security Standards Council—a joint effort by brands like Visa, Mastercard, American Express, and Discover. PCI-DSS helps ensure secure handling of payment information.

Our payment processor is:

Revolut
Their Privacy Policy can be viewed at: https://www.revolut.com/privacy-policy/

Links to Other Sites

Our Service may contain links to external websites not operated by Bikelab.uk. Clicking on a third-party link will direct you to their site. We strongly recommend reviewing the Privacy Policy of every site you visit.

Bikelab.uk assumes no responsibility for the content, privacy policies, or practices of third-party sites or services.

Children’s Privacy

We will store data for individuals under 18 only in cases where it is necessary to satisfy HMRC’s VAT relief requirements, and such data will be securely stored.

For all other aspects, Bikelab.uk’s Service does not address anyone under the age of 18 (“Children”), and we do not knowingly collect personally identifiable information from them.

If you are a parent or guardian aware that your child has provided us with Personal Data, please contact us. If we become aware of unauthorized data collection from children, we will take steps to delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. Changes will be posted on this page and may include notifications via email or prominent notices on our Service. The "effective date" will also be updated to reflect these changes.

We encourage you to review this Privacy Policy regularly for updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@bikelab.uk

Safeguarding Policy

Bikelab.uk is committed to ensuring a safe and positive online environment for all users. This policy outlines measures to protect vulnerable users, particularly children, from harm.

Our Commitments:

Compliance with all relevant data protection and privacy laws.
Fostering a culture of respect and inclusivity.
Establishing clear procedures for addressing allegations of abuse or inappropriate behavior.
Working with authorities, such as law enforcement, to investigate serious incidents.

Our Procedures:

Content Moderation: Robust systems to monitor and remove harmful or inappropriate content, including user-generated content and comments.
User Reporting: Accessible channels (e.g., email or reporting forms) for users to report abuse, harassment, or inappropriate behavior.
Age Verification: When necessary, we implement checks to restrict access to age-sensitive content.
User Education: Resources for parents and guardians on online safety.
Response Protocol: Thorough investigation of all reports with processes prioritizing user safety and legal compliance.

Collaboration:

We may work with other websites, internet service providers, and law enforcement to address online abuse and ensure user safety.

Policy Review:

Regularly reviewed to adapt to changes in the online landscape.

Contact Us: If you have concerns about safety or have witnessed abuse, email us at info@bikelab.uk.

Vulnerable Customer Policy

Bikelab.uk is committed to supporting customers who may have additional needs or vulnerabilities.

Identifying Vulnerable Customers:

We recognize that vulnerability can arise from various factors, including:

Physical or mental health conditions.
Cognitive impairments.
Challenging life circumstances (e.g., bereavement, financial hardship).
Age or digital literacy limitations.

How We Support:

Clear Website: Simple navigation and clear instructions.
Flexible Contact Options: Reach us by:
- Phone: 01258 423228
- Email: info@bikelab.uk
- Online Form: Available on our website.
Trained Staff: Our team is trained to recognize signs of vulnerability and provide tailored assistance.
Additional Support: Extra time and guidance for navigating the purchase process or understanding product information.
Privacy: Sensitive handling of all disclosed vulnerabilities.

Feedback:

We welcome suggestions for improving support for vulnerable customers. Email us at info@bikelab.uk.

Partnerships:

We aim to collaborate with organizations supporting vulnerable individuals to refine our approach.

Policy Review:

This policy is reviewed regularly in response to feedback and industry best practices.

Equality and Diversity Policy

Bikelab.uk is committed to fostering a fair, inclusive, and respectful environment for all individuals. We fully comply with the Equality Act 2010, which protects against discrimination on the basis of nine protected characteristics.

Protected Characteristics Under the Equality Act 2010:

Age
Disability
Gender Reassignment
Marriage and Civil Partnership
Pregnancy and Maternity
Race (including color, nationality, and ethnic or national origin)
Religion or Belief
Sex
Sexual Orientation

Our Commitments:

For Customers:

Equal Access: Ensure equal access to products, services, and facilities regardless of protected characteristics.
Respectful Communication: Maintain professional and unbiased communication with all customers.
Accessibility: Make our website, products, and services accessible, including reasonable adjustments for individuals with disabilities.

For Employees:

Recruitment and Selection: Conduct fair, merit-based recruitment processes.
Workplace Environment: Foster a workplace free from discrimination, harassment, and bullying.
Training and Development: Provide accessible opportunities for all employees, promoting diversity awareness.
Pay and Benefits: Ensure equal pay for equal work.
Advancement Opportunities: Promote based on skills and abilities, creating equal opportunities for growth.
Inclusive Decision-Making: Integrate diverse perspectives into business decisions.

Responsibilities:

Management: Enforce this policy, provide training, and address any breaches effectively.
Employees: Create an inclusive workplace, respect others, and report any concerns promptly.

Reporting and Continuous Improvement:

We encourage employees and customers to report any discrimination concerns. All reports are confidential and will be addressed promptly.

This policy will be reviewed regularly to adapt to changes in laws and best practices.

Refunds and Returns Policy (Consumer Rights Act 2015)

At Bikelab.uk, we strive for customer satisfaction and adhere to the Consumer Rights Act 2015.

1. Returns and Refunds Timeframe:

Most items can be returned for a refund within 30 days of purchase.
Items must be unused, in original packaging, and in the condition received.

2. Proof of Purchase:

A receipt or proof of purchase is required for returns.

3. Refund Process:

After receiving and inspecting your return, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within a specified timeframe, depending on your card issuer's policies.

4. Exclusions:

Custom Orders: Personalized or specially ordered items cannot be returned or refunded.

5. Return Shipping:

Customers are responsible for return shipping costs, which are non-refundable.

6. Restocking Fees:

A restocking fee may apply for opened or used items.

7. Damaged or Defective Items:

8. Contact Us:

For questions or assistance with returns:

Email: info@bikelab.uk
Phone: 01258 423228

By purchasing from Bikelab.uk, you agree to the terms outlined in this policy.

Complaints Policy

If you are not entirely happy with your recent experience, please raise a complaint by contacting us at info@adaptiv-sports.co.uk

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 30 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 30days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.

At Bikelab.uk, we value your feedback and aim to address any complaints promptly and fairly.

How to Make a Complaint:

You can reach us via:

Contact Form: Available on our website.
Email: info@bikelab.uk
Phone: 01258 423228

Please include:

Your name and contact details.
Order number (if applicable).
A clear description of your complaint.
Your preferred resolution.

What Happens Next:

Acknowledgment: We will confirm receipt of your complaint within 2 business days.
Investigation: Your complaint will be investigated thoroughly, and we may contact you for more details.
Response: A full response will be provided within 10 business days. If more time is required, we will keep you informed.
Resolution: Depending on the situation, resolutions may include a refund, replacement, apology, or explanation.

Continuous Improvement:

We use customer feedback to improve our services and policies, ensuring a better experience for all.

For any questions about this policy, please email us at info@bikelab.uk.

Bike Lab is a trading name of Adaptiv Sports Ltd.

Registered address - 7 & 8 Church Street, Wimborne, Dorset, England, BH21 1JH

01258 423228

Terms and conditions

Location

Hours

Contact